Last updated 2026-04-22 · Keystone Willow Ford
Privacy Policy
When you reach out, we keep whatever you tell us — typically a name, email address, phone number, and sometimes a postal address if you place an order. That information sits on file so we can reply, send what you bought, and answer follow-up questions. Nothing else happens with it. We do not run advertising, we do not feed it to analytics dashboards, and we do not give it to third parties beyond what's strictly required to deliver an order (a shipping carrier, a payment processor). We hold records for as long as the relationship is active plus the period required by tax or accounting rules. After that we delete or anonymise them. You can email us at any time to see what we have, fix what's wrong, or remove yourself entirely from our records.
Cookies
Cookies on this site are limited to the basics — keeping you signed in, remembering the items you've added to your cart, and recording the language and currency you've chosen. Nothing analytical, nothing for advertising, nothing shared with a third party. We do not use Google Analytics, Facebook Pixel, or any equivalent tool. We do not embed third-party content that drops its own tracking cookies. You can clear all cookies for this domain in your browser settings and the site will continue to work. The cookie that remembers your consent choice itself expires after twelve months; you can revisit your preferences any time by clearing it.
Your data
Anything we keep about you is yours to access, edit, port, or remove. Just email us and we'll act on the request within thirty days at no cost. That includes asking for a copy in CSV or JSON, restricting how we process specific records, withdrawing consent for communications, and erasing your records entirely (subject to any legal requirement to retain order data for accounting purposes). Concerns about how we handle your data can also be escalated to the data-protection authority in your jurisdiction.
Company details
Keystone Willow Ford, operating since 2014.
Phone+81 3-3862-6071
Our address〒111-0056 Tokyo, Taito Ward, Kojima, 2-14-5
Business operator
The personal-information business operator responsible for this website is Keystone Willow Ford, located at 〒111-0056 Tokyo, Taito Ward, Kojima, 2-14-5. If you have any question about how your personal data is handled, you can write to us at hello@keystonewillowford.com or call +81 3-3862-6071, and a named member of our team will respond to you directly.
Purpose of use
We use the personal data you give us — typically your name, email address, phone number, and whatever message, order, or booking details you send — only to reply to your enquiry, provide the service or booking you have asked for, keep the records required by Japanese tax and accounting law, and, where you have clearly opted in, send you occasional updates. We do not use your information for any purpose beyond the ones set out here without first asking your permission.
Provision to third parties
We do not sell your personal data, and we do not hand it to third parties except in three situations: where you have agreed to it, where it is genuinely necessary to complete something you have requested (for example passing an address to a delivery carrier or card details to a payment processor), or where we are legally required to disclose it. Any processor acting on our behalf is bound by contract to use your data only on our instructions and to keep it secure.
Security and retention
We apply reasonable organisational and technical measures to protect personal data against loss, misuse, unauthorised access, and accidental disclosure, and we review those measures periodically. We keep personal records only for as long as our relationship with you is active, plus any additional period required by law, after which the records are securely deleted or fully anonymised.
Your rights under the APPI
Under Japan's Act on the Protection of Personal Information (APPI), you may ask Keystone Willow Ford to disclose the personal data we hold about you, to correct or add to it, to delete it, or to stop using or providing it, and you may withdraw a consent you previously gave at any time. We will respond to any reasonable request within a reasonable period and at no charge. If you remain unsatisfied with our response, you have the right to raise the matter with the Personal Information Protection Commission of Japan.